FAQ's

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.

Prices for goods and services stated on our website are exclusive of delivery charges. For NZ we use NZ Post tracked service. You must indicate correct delivery & if rural zoned.

Additional cost & time is required for rural & South Island service. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

All prices are shown in your countries value and are inclusive of any Goods and Services Tax unless stated to be otherwise but are exclusive of delivery charges.

All prices are correct when published. We reserve the right to alter prices at any time.An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

We accept the following payment methods

We have ShopPay, PayPal, Google Pay, Chrome pay, Visa or Mastercard -

After Pay is available through, New Zealand, AUS, UK, USA

A Direct credit option for New Zealand residents only, please note goods are not shipped until payment is "cleared"

Card Security

All payments are processed via PayPal's secure payments system to ensure the highest levels of payment security and are subject to Payment Express terms and conditions.No credit card information is held by Savvy Touch

Click here to view Payment Express terms and conditions. 

http://www.paymentexpress.com/About/About_DPS/Terms_and_Conditions

Shipping and delivery

We use NZ Post delivery (1-3 working days) South Island ( 3-5 working days)

If an RD delivery you must choose Rural delivery (3-5 working days).

A Tracking number is issued via e mail as soon as goods are dispatched This allows you to track your parcel during transit.

PLEASE use this facility contacting Savvy Touch may result in delays.

Options for International orders

For Australia preferred delivery is via DHL Express service.

Allow 2-3 Business days FROM DISPATCH to main centres. Out of Zone will incur delays you will receive a TRACKING Email Please use this instead of contacting Savvy Touch.

Other Option available is a Tracked Courier service via AUS Post

Allow 12-18 Business days From Dispatch leading up to and during peak holiday this range can sometimes increase You will receive a tracking email from dispatch 

PLEASE use your tracking information & contact AUS post for delivery contacting Savvy Touch can result in additional delays

Rest of the world 6-9 Business Days from dispatch

Money Back Guarantee

We want you to love your purchase! 

That's why every product is covered by our money back guarantee. This is valid for 14 days from DELIVERY DATE

To qualify, please reach out to Savvy Touch team info@savvytouch.com prior to purchase with reason/s for purchase.The team can advise usage regime, should you then still not be satisfied after 30 days use, please reach out we will happily refund the cost of the goods.

Please note if using Rocket Fuel for the first time the guarantee DOES NOT apply if you chose the 250ml 

Just contact by e mail on or before this date at info@savvytouch.com For full return details. Goods must be returned to Savvy Touch with proof of order.

Refund is for item/s only & does not include freight costs

Faulty Goods  If the goods are faulty, we will exceed our obligations under the Consumer Guarantees Act and provide a full refund including freight costs."

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

For complete information please click on TERMS & CONDITIONS